Recover your account

Last updated 21 May 2026

If you can still log in, the fastest way to change your password is in the app under Settings → Security. If you’ve been locked out, read on.

Still have access? Open Circus, go to Settings → Security → Change password. You’ll be asked for your current password and a new one. No email link needed.

Two ways to recover

Forgot password — in-app reset link

Use this if you remember your registered email but not your password.

On the Circus sign-in screen, tap Forgot password?
Enter your registered email address
Check your inbox for a reset link (valid for 30 minutes)
Set a new password — you’ll be signed in on that device

Locked out — email support

Use this if the reset link doesn’t arrive or your account was taken over.

Email support@circus.app from your registered email
Subject: “Account recovery”
Include your account email or phone number and a brief description of what’s happened
We may ask for additional identity verification before restoring access

How long it takes

30 minutes — reset links expire; request a new one if yours has expired.
Within 48 hours — locked-out account requests are reviewed within two business days. We respond from support@circus.app.
Up to 7 days — compromised or hijacked accounts may take longer; we verify ownership carefully before restoring access.

If your account was hijacked

If you suspect someone else has accessed your account, do these in order:

If you can still sign in: change your password immediately and sign out of all devices (Settings → Security → Sign out everywhere)
Check your registered email for any account-change notifications you didn’t make
Email support@circus.app — flag the timeline and any posts/messages sent without you
If money was moved through Creator payouts, also email privacy@circus.app — we’ll trace and reverse where possible

We’ll review activity logs, restore the account to its previous state where we can, and help with any reputational fallout.

What we’ll never ask for

Your password. Circus support will never ask for your password — by email, in chat, or in a support ticket. If anyone claiming to be Circus asks, it’s a phishing attempt.
Payment to recover your account. Recovery is free. Anyone asking for money is not us.
Remote access to your device. We don’t run live remote-access support. If you’re asked to install screen-sharing software, it’s a scam.

Forward suspicious messages claiming to be from Circus to security@circus.app.

Delete my account — if you’d rather close the account than recover it
Request my data — export everything we hold before you do anything else
Security — how we protect accounts and our responsible disclosure program

Contact

For account recovery: support@circus.app For suspected fraud or compromise: security@circus.app